FAQ/Policies

For help with shopping, codes, sizing please join our FB group 
For help with shipping, exchanges, policies etc, email us at support@thepurplelily.com


SHIPPING:

We ship from several locations and warehouses to provide the fastest service possible. Shipping times typically take anywhere from 3 to 14 days from the date you order.

Make sure you are shipping to a secure location and verify the delivery address. If your package is returned, we will only ship it again at your cost after verifying the address.

Processing time: Orders are quickly processed within 1-3 business days (unless stated otherwise on your item description/preorders). You will receive an email with a tracking number once your item has shipped. Please do not send messages or emails asking if or when your item will ship unless it has been more than 5 business days since your order.

We reserve the right to change our shipping fees at any time.

 

LOST OR STOLEN PACKAGES:

We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.

Any packages returned to us as undeliverable can be re-shipped at customer expense. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Please contact your local PO or police.

We are not responsible for packages that are lost or not delivered by the shipper. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered from us to the shipping carrier. We are not responsible for lost/stolen packages, and will not refund/replace items.  Any questions regarding tracking of your package should be directed to your local post office as we have no control over shipments once they're out of our hands.  

CANCELLATION:

Orders placed cannot be canceled.

EXCHANGES/RETURNS:

Due to our quickly changing inventory, we do not accept exchanges or returns. Just like most online boutiques, we do everything we can to accurately show you fit, fabric, sizing with descriptions, charts, videos and pictures and we can help with FREE personal shopping before you check out via our FB group. PLEASE contact us via our FB group if you need help choosing the correct size. 

Please inspect all items upon receipt. Damaged items must be reported within 3 days of receipt (timed from tracking) store credit will be given in the amount paid by customer. We reserve the right to refuse a damaged item claim if supporting documentation/pictures are not provided or are falsified.

 

For more informarion please email support@thepurplelily.com 

FINAL SALE:

The following items are final sale:

- items marked or in the category "FINAL SALE" or "Markdowns" "CLEARANCE" or "CONTEST" or "NO REFUNDS" on their tags, invoice, title,  collections or description on our website. 
- items in Grab Bags
- bras/foundation tanks/base garments
- items won in a contest

- Preorder items where your size/print was specifically ordered for you (printed tees, Kan Can etc)

- Special sales: Black Friday deals, Cyber Monday, BOGO etc.

- Items shipped from our warehouse partners.

- Any item that was discounted 

- any item you did not pay for

If you have any questions, please ask before purchasing.

We do our best to provide you with fabric, fit, sizing, pictures, videos and personal shopping help via our product pages, FB group, email, and FB page chat. Please ask if you need help with sizing for any item!

INVENTORY: We do our best to keep all inventory correct and up to date. Unfortunately, computers and stock don't always match up. In the event that an item ordered is not in stock, we will do our best to provide you with an alternate size or comparable item of your choice, or a refund.


SALES/PRICE CHANGES:

Sales prices are only good during the sale. Sale dates are random and at our discretion and are not retroactive.  Final Sale prices are not retroactive.



FB CONTESTS/PRIZES/GIVEAWAYS/GROUP CREDITS:

To claim and receive your prize you must have an account on our website AND be a member of our FB Group. Registration is free and easy to do. Winners must be subscribed and accept newsletters or they will be ineligible to win. Winners are chosen at random and announced in our VIP group or the post the contest was on.  If a prize is unavailable or sold out we reserve the right to substitute an item or code.

We reserve the right to choose another winner or decline a chosen winner. There must be 30 days between winning any prizes in the group. Prizes must be claimed within 24 hours. Prizes cannot be passed to another person.  It is the winner's responsibility to claim and respond to the announcement

All Gift Card, Gift Code, Credit or Discount Code prizes (or items gifted and not paid for) expire 7 days from claim date.

DISCOUNT CODES:

Discount codes each have their own set rules. We reserve the right to change or create codes as needed.  You can always message, email or join our FB Group for more discount codes!

No discounts on Grab Bags, Gift Certificates, special sales (Black Friday)or Clearance items.

Only one discount code per order.

Discount codes must be used on the website, we are unable to apply them to your invoice. We do not refund or apply codes after an order is placed.

Coaching, Shopify set up, Tutorials, and all business related services are non refundable and will remain available to you until completed.  We will happily reschedule, or change services needed to help you complete your specific needs.
Please contact us and join our Boutique Owner Group

We reserve the right to change, add to, or update these policies at any time.

By purchasing from The Purple Lily Boutique, you accept these terms and conditions.