For help with shopping, codes, sizing, or if you need to contact us for any other reason, please join our FB group and post your question, or email us at firstname.lastname@example.org
We are constantly trying to stay on top of shipping costs for you and us, which is why you may see shipping charges change periodically while we try new things to keep costs down on both sides.
Current shipping rates are available at checkout. They are based on your order size, location etc.
For all orders we will choose the best packaging for your shipment, these options are just for pricing.
We do run discount codes for shipping in our Insider's Group on FB, or you can message us to check for a code at any time!
We ship via USPS. Shipping times typically take anywhere from 3 to 10 days and packages are not insured. Make sure you are shipping to a secure location and verify the delivery address. If your package is returned, we will ship it again at your cost after verifying the address.
Processing time: Orders are quickly processed and sent from North Carolina within 1-3 business days (unless stated otherwise on your item description/preorders). You will receive an email with a tracking number once your item has shipped.
We reserve the right to change our shipping fees at any time.
LOST OR STOLEN PACKAGES:
We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.
Any packages returned to us as undeliverable will be re-shipped at customer expense.
We are not responsible for refunding or replacing shipments for packages shown as delivered. We supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim.
We are not responsible for packages that are lost or not delivered by the U.S. Postal Service. We provide tracking information to you upon shipment. If a package has not been delivered to you within 30 days of shipment, please let us know and we will file an insurance claim and refund or reship your items after investigating.
Just like most online boutiques, we gladly accept returns for store credit. We will accept your return of unworn, unwashed, unaltered, undamaged merchandise with tags attached. Returns must be requested within 7 days of receipt of items (timed from tracking) and postmarked within 10 days of the date you received your shipment. Customer will be issued a gift card in the amount of the selling price that the items were purchased for minus any discounts and shipping. Original shipping costs will not be refunded on returns. Customer can then purchase the same item in another size or a different item.
Items that smell of cigarette smoke, laundry detergent or have visible wear from being worn will not be accepted. These items can be shipped back to the customer at their expense. NO EXCEPTIONS.
Please inspect all items upon receipt. Damaged items must be reported within 2 days of receipt (timed from tracking) for the same item if available or store credit.
Presale items are estimated to arrive and may be delayed or out of stock with the vendor. We do not offer refunds on late or canceled preorders, but we will issue a gift card or store credit for the amount paid.
To start a return or damaged item report, please email email@example.com and send your item to:
The Purple Lily Boutique
P.O. Box 1528
Clayton, NC 27528
The following items cannot be returned or exchanged:
- items marked or in the category "FINAL SALE" or "Markdowns" "CLEARANCE" or "CONTEST" or "NO REFUNDS" on their tags, invoice, title or description
- items in Grab Bags
- bras/foundation tanks/base garments
- items won in a contest
- any item you did not pay for
We do our best to provide you with fabric, fit, sizing, pictures, videos and personal shopping help via our product pages, FB group, email, and FB page chat. Please ask if you need help with sizing for any item!
We do our best to keep all inventory correct and up to date. Unfortunately, computers and stock don't always match up. In the event that an item ordered is not in stock, we will do our best to provide you with an alternate size or comparable item of your choice, or a refund.
Sales prices are only good during the sale. Sale dates are random and at our discretion and are not retroactive. Final Sale prices are not retroactive.
Rules for ALL contests are that winners must be a fan of the FB page (FB tells us who is), must follow the entry rules, and there must be 90 days between winnings. Winners are chosen at random. We reserve the right to choose another winner or decline a chosen winner. Prizes must be claimed/used within 30 days. Prizes cannot be passed to another person.
Discount codes each have their own set rules. We reserve the right to change or create codes as needed. You can always message, email or join our FB Group for more discount codes!
No discounts on Grab Bags, Gift Certificates or Clearance items.
Only one discount code per order.
Discount codes must be used on the website, we are unable to apply them to your invoice.
We reserve the right to change, add to, or update these policies at any time.
By purchasing from The Purple Lily Boutique, you accept these terms and conditions.