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FAQ/Policies

For help with shopping, codes, sizing please join our FB group 
For help with shipping, exchanges, policies etc, email us at support@thepurplelily.com


SHIPPING:

We are constantly trying to stay on top of shipping costs for you and us, which is why you may see shipping charges change periodically while we try new things to keep costs down on both sides.  

Current shipping rates are available at checkout. They are based on your order size, location etc. 

For all orders we will choose the best packaging for your shipment, these options are just for pricing.

We ship via USPS. Shipping times typically take anywhere from 3 to 10 days. Make sure you are shipping to a secure location and verify the delivery address. If your package is returned, we will ship it again at your cost after verifying the address.

Processing time: Orders are quickly processed and sent from North Carolina within 1-4 business days (unless stated otherwise on your item description/preorders). You will receive an email with a tracking number once your item has shipped. Please do not send messages or emails asking if or when your item will ship unless it has been longer than 4 business days since your order.

We reserve the right to change our shipping fees at any time.

 

LOST OR STOLEN PACKAGES:

We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.

Any packages returned to us as undeliverable can be re-shipped at customer expense. 

We are not responsible for refunding or replacing shipments for packages shown as delivered. Please contact your local PO or police.

We are not responsible for packages that are lost or not delivered by the U.S. Postal Service. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered from us to the shipping carrier. We are not responsible for lost/stolen packages, and will not refund/replace items.  Any questions regarding tracking of your package should be directed to your local post office as we have no control over shipments once they're out of our hands.  

ONLINE RETURNS:

Just like most online boutiques, we gladly accept exchanges of items due to size issues. We do everything we can to accurately show you fit, fabric, sizing with descriptions, charts, videos and pictures and we can help with FREE personal shopping before you check out via our FB page. If your item still does not fit when you receive it, we will exchange it for the correct size of the same item. If your item is sold out, we reserve the right to offer an alternative item or store credit for purchase amount. PLEASE contact us via our FB group if you need help choosing the correct size. Return shipping due to sizing issues is the responsibility of the customer along with any new shipping fees to send a replacement item. To initiate an exchange see below.

We will accept your exchange of unworn, unwashed, unaltered, undamaged merchandise with tags attached. Exchanges must be requested within 3 days of receipt of items (timed from tracking) and postmarked within 5 days of the date you received your shipment. 

Items that smell of cigarette smoke, laundry detergent or have visible wear from being worn will not be accepted. These items can be shipped back to the customer at their expense. NO EXCEPTIONS.

Please inspect all items upon receipt. Damaged items must be reported within 2 days of receipt (timed from tracking) for the same item if available or store credit.

Presale/Preorder items are estimated to arrive and may be delayed or out of stock with the vendor. We do not offer refunds on late or canceled preorders, but we will issue a gift card or store credit for the amount paid. We will contact you IF the item is canceled from the vendor, otherwise you will get your tracking email when it ships to you.

To start a size exchange or damaged item report, please email support@thepurplelily.com 
We cannot handle exchanges through our FB group.

There will be a %20 restocking fee for ANY return item that is not exchanged for another size of the same item. This fee will be deducted from the store credit issued.

FINAL SALE:

The following items cannot be exchanged:

- items marked or in the category "FINAL SALE" or "Markdowns" "CLEARANCE" or "CONTEST" or "NO REFUNDS" on their tags, invoice, title or description
- items in Grab Bags
- bras/foundation tanks/base garments
- items won in a contest

- Special sales: Black Friday deals, Cyber Monday, BOGO etc.

- Items discounted more than %20

- any item you did not pay for

We do our best to provide you with fabric, fit, sizing, pictures, videos and personal shopping help via our product pages, FB group, email, and FB page chat. Please ask if you need help with sizing for any item!

INVENTORY:

We do our best to keep all inventory correct and up to date. Unfortunately, computers and stock don't always match up. In the event that an item ordered is not in stock, we will do our best to provide you with an alternate size or comparable item of your choice, or a refund.

SALES/PRICE CHANGES:

Sales prices are only good during the sale. Sale dates are random and at our discretion and are not retroactive.  Final Sale prices are not retroactive.


FB CONTESTS/PRIZES/GIVEAWAYS/GROUP CREDITS:

To claim and receive your prize you must have an account on our website AND be a member of our FB Group. Registration is free and easy to do. Winners are chosen at random and announced in our VIP group or the post the contest was on.  If a prize is unavailable or sold out we reserve the right to substitute an item or code.

We reserve the right to choose another winner or decline a chosen winner. There must be 30 days between winning any prizes in the group. Prizes must be claimed within 24 hours. Prizes cannot be passed to another person.  It is the winner's responsibility to claim and respond to the announcement


All Gift Card, Gift Code, Credit or Discount Code prizes (or items gifted and not paid for) expire 7 days from claim date.

DISCOUNT CODES:

Discount codes each have their own set rules. We reserve the right to change or create codes as needed.  You can always message, email or join our FB Group for more discount codes!

No discounts on Grab Bags, Gift Certificates, special sales (Black Friday)or Clearance items.

Only one discount code per order.

Discount codes must be used on the website, we are unable to apply them to your invoice. We do not refund or apply codes after an order is placed.

We reserve the right to change, add to, or update these policies at any time.

By purchasing from The Purple Lily Boutique, you accept these terms and conditions.